Returns & Refunds
We want you to feel confident when shopping with WOODARI.
14-day right of withdrawal
Consumers within the European Union have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
To exercise your right of withdrawal, please contact us at info@woodari.eu before returning any item. We will provide you with the appropriate return instructions.
Return shipping costs
If you return an item because you have changed your mind, the direct cost of returning the goods is borne by the customer. As furniture items can be bulky, return transport costs may be significant and depend on the size of the product and the collection address.
Damaged or defective items
If your order arrives damaged or defective, please contact us as soon as possible, preferably within 48 hours of delivery, and include photographs of the product, packaging and shipping label. This allows us to process transport damage claims quickly. This notification period does not limit your statutory consumer rights.
For confirmed damaged or defective goods, WOODARI will arrange an appropriate solution, which may include repair, replacement, price reduction or refund. Return transport for confirmed defective goods will not be charged to the customer.
Refunds
Refunds are processed within 14 days of receiving your withdrawal notice. We may withhold the refund until the returned goods have been received or you have provided evidence that they have been sent back.
Made-to-order and personalised products
Products made to individual specifications or clearly personalised may be excluded from the statutory right of withdrawal.
Legal guarantee
Your statutory consumer rights remain unaffected. Goods sold to consumers in the EU are covered by the applicable legal guarantee for defective or non-conforming goods.
EU rules provide a minimum two-year legal guarantee for defective goods.